Terms of Business

Garden Consultations

The fee for the garden consultation will be pre-agreed before the garden consultation is booked and takes place.
If a garden consultation is cancelled by ‘the customer’ with less than 24 hours’ notice, ‘The Plans & Plants Man’ reserves the right to charge 50% of the pre-agreed fee.
In the case of bad weather, all best efforts will be made to rearrange to a date and time that suits both ‘the customer’ and ‘The Plans & Plants Man’ with no charge.
A garden consultation should last for 1.5 hours. If this time over-runs by 20 minutes or more, ‘The Plans & Plants Man’ reserves the right to charge an additional amount in proportion to the pre-agreed fee.
A decision on whether a follow-up report is wanted or needed shall be agreed at the garden consultation and emailed to ‘the customer’ within 1 week of the garden consultation.
The invoice for the garden consultation and follow-up report will be sent by email and ‘The Plans & Plants Man’ politely requests payment within 14 days of the invoice date.
‘The Plans & Plants Man’ reserves the right to not move on to drawing planting plans or any other required work until the garden consultation/follow-up report invoice has been paid.

Bespoke Planting Plan & Maintenance Plan

The fee for the bespoke planting plan & maintenance plan will be pre-agreed before any drawing starts.
Upon completion, the bespoke planting plan & maintenance plan will be emailed to ‘the customer’ along with an explanation of how the design was put together and the invoice.
As the bespoke planting plan is hand-drawn and not easily changed, ‘The Plans & Plants Man’ can only make changes by swapping one plant for another (e.g. plant no. 1 in the plan swapped for something else, and plant no. 14 swapped for something else). The positioning and quantities shall remain the same.
‘The Plans & Plants Man’ politely requests payment of the invoice within 14 days of the invoice date.
‘The Plans & Plants Man’ reserves the right to not move on to the sourcing of plants or any other required work until the bespoke planting plan & maintenance plan invoice has been paid.

Plant Sourcing

All best efforts will be made to ensure that the plants used in the bespoke planting plan can be sourced, however, a lot of availability can depend on how quickly ‘the customer’ requests the plant quote.
A quote for the plants that can be supplied by ‘The Plans & Plants Man’ can be emailed to ‘the customer’ upon request. A quote is valid for 7 days, beyond that a new quote will have to be requested.
Where plants cannot be supplied by ‘The Plans & Plants Man’ this will be clearly stated within the quote and alternative sourcing will need to be done by ‘the customer’.
When given the go-ahead by ‘the customer’ to purchase the plants, ‘The Plans & Plants Man’ will email over the invoice for the plants, and payment of the invoice must be made before any plants will be delivered.

Planting Up Borders

If planting up of the borders is required, then a quote can be provided upon request. ‘The Plans & Plants Man’ will not start any planting until the quote price has been accepted and any outstanding invoices paid in full.
Before a quote is provided for any planting, ‘The Plans & Plants Man’ may require to see the borders first to ensure sufficient soil and border preparation has been done.
A quote can be provided for any plants sourced by ‘The Plans & Plants Man’, but the pot size and quantities will have to be stated for any other plants that have been sourced by ‘the customer’ before a quote can be provided for those.
There must be a minimum of 30 plants needing to be planted in order to qualify for the prices quoted on the website in the 'Services & Prices' page.
The invoice for any planting work will be sent by email after the job is completed and ‘The Plans & Plants Man’ politely requests payment within 14 days of the invoice date.

Border Clearance & Border Maintenance

Any border clearance or border maintenance work is an additional service and availability to complete any work relies on there being sufficient space in ‘The Plans & Plants Man’ diary.
‘The Plans & Plants Man’ is unable to take away any garden waste.
Any work completed by ‘The Plans & Plants Man’ is charged by the hour and an invoice will be sent at the end of each working day. ‘The Plans & Plants Man’ politely requests payment within 14 days of the invoice date.
‘The Plans & Plants Man’ reserves the right to not move on to any further days work before payment of previous invoices have been made.

Shotley Peninsula Small Border Deal

In order to qualify for the Shotley Peninsula Small Border Deal, 'the customer' needs to live in one of the following villages on the Shotley Peninsula: Shotley Gate, Shotley, Erwarton, Harkstead, Chelmondiston, Pin Mill, Woolverstone, Lower Holbrook, Holbrook, Stutton, Tattingstone or Freston. Your border must measure at 10m² or under, be clear of weeds and sufficiently dug over and prepared before planting.
A quote for the plants that can be supplied by ‘The Plans & Plants Man’ will be emailed to ‘the customer’ within 7 days of the visit. A quote is then valid for 7 days, beyond that a new quote will have to be requested.
Where plants cannot be supplied by ‘The Plans & Plants Man’ this will be clearly stated within the quote and alternative sourcing will need to be done by ‘the customer’.
When given the go-ahead by ‘the customer’ to purchase the plants, ‘The Plans & Plants Man’ will email over the invoice for the plants, and payment of the invoice must be made before any plants will be delivered.
There must be a minimum of 30 plants needing to be planted in order to qualify for the prices quoted on the website in the 'Planting Up Borders' section on the 'Services & Prices' page.
The invoice for any planting work will be sent by email after the job is completed, along with the Plant Maintenance Plan, and ‘The Plans & Plants Man’ politely requests payment within 14 days of the invoice date.